Appointments

Appointments System

We are a group practice and you may consult any one of the doctors. Consultations are firstly telephone appointments, and then if the clinician feels it is required a face to face appointment is booked.   Another alternative is eConsult by clicking on the above link.

In line with the wishes of the government, we are now running a system of same day appointments. In order to arrange an appointment you will have to ring the surgery 01872 572255, option 1 on the day that you wish to be seen for both emergency and routine appointments.

We do offer some pre-bookable early morning and late afternoon appointments, which can be booked up to two weeks in advance.

All appointments with the nurses and other healthcare professionals can still be booked in advance.

Surgery Signposting

Please take a look at this helpful guide to using the appropriate service for your health need.

Signposting

Nurses/Healthcare Assistants

If you wish to see the nurse please make an appointment by phoning the appointments line. Our health care assistants are trained to perform ECGs, check blood pressures, take blood, perform health checks and complete simple dressings. Please let the receptionist know why you need the appointment, i.e. for an injection, dressing or blood test, so that we know how much time to reserve and with whom to make the appointment.

 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

As a practice we have over 100 unattended appointments per month.  We deal with non attendance and lateness proactively so that our services are not strained.  Our appointments system is set up to automatically send text reminders to patients who have not attended their booked appointment with the doctor/nurse/HCA/physiotherapist/other health care professional.

Wasted appointments may mean another patient who wants to see their Doctor is unable to to due to limited availability.  We respectfully request that if something arises meaning you may miss or be late for an appointment in the future, you kindly let us know in advance.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Holiday Makers

How do we manage our holiday makers?

The simple fact of the matter is that we work harder. After we have completed our morning surgeries, we then start to see holiday makers.  These are people who are on holiday and happen to be ill or need medical attention.  This can vary from the very simple to the really rather complex (a bit like our own patients).  If patients did not seek medical help at the surgery they would probably attend the A&E department and the black alert that is already in evidence at Royal Cornwall Hospital would get even worse and make the situation for our permanent residents also worse.  Summer is a difficult time for the staff at the surgery in trying to match the demands of our patients and holiday makers

We see our holiday makers after our morning surgeries as this is the most convenient point of the day to fit them in. This of course means that whatever spare time we had at lunch to do our paperwork and admin is now completely taken up with holiday makers such that we end up doing these tasks at the end of the day.  In effect we just work harder over the summer like a lot of people in Perranporth.

However, we do not get paid extra and the surgery receives no extra income as a result. Indeed no matter how many times people come to the surgery, our income is the same.  We get allocated a set amount of money for each patient and this provides for all care whether they attend once or twelve times during the year or even twenty times and have numerous home visits.  The commitment to our patients is open ended. 

All that we ask is that they respect our staff and bear with us when things are rather tight and difficult. 

Training Practice

We are a training practice, which means that we frequently have GP Registrars working with us. These are experienced doctors who are making a career transition between hospital and general practice. They join us for 6 – 12 months to complete their training to be GPs.

Sometimes medical students sit in with a doctor. If you would prefer to see your doctor in private please say so, it will cause no offence.

All our students are now from the Peninsula Medical School based at the Truro campus. The training course is 5 years and we take students in the 3rd and 4th years for week-long blocks. 5th year students come to Perranporth on 6 week placements.

We also have what is called an F2 doctor. This is a doctor who has been qualified for at least 12 months and is having a period in the community to work and gain experience. Occasionally GP's in training need to video consultations. You may be asked to participate in this activity although this is not compulsory and if you do not want to be videoed, it shall not affect your time with the doctor.