How do we manage our holiday makers?
The simple fact of the matter is that we work harder. After we have completed our morning surgeries, we then start to see holiday makers. These are people who are on holiday and happen to be ill or need medical attention. This can vary from the very simple to the really rather complex (a bit like our own patients). If patients did not seek medical help at the surgery they would probably attend the A&E department and the black alert that is already in evidence at Royal Cornwall Hospital would get even worse and make the situation for our permanent residents also worse. Summer is a difficult time for the staff at the surgery in trying to match the demands of our patients and holiday makers
We see our holiday makers after our morning surgeries as this is the most convenient point of the day to fit them in. This of course means that whatever spare time we had at lunch to do our paperwork and admin is now completely taken up with holiday makers such that we end up doing these tasks at the end of the day. In effect we just work harder over the summer like a lot of people in Perranporth.
However, we do not get paid extra and the surgery receives no extra income as a result. Indeed no matter how many times people come to the surgery, our income is the same. We get allocated a set amount of money for each patient and this provides for all care whether they attend once or twelve times during the year or even twenty times and have numerous home visits. The commitment to our patients is open ended.
All that we ask is that they respect our staff and bear with us when things are rather tight and difficult.