Perranporth SurgeryPerranporthCornwall, TR6 0PSTel: 01872 572255
We are a group practice and you may consult any one of the doctors. Consultations are either telephone appointments or face to face . To make an appointment either call at reception or telephone 01872 572255 and selection option 1, the receptionist will try to give you a convenient appointment with the doctor of your choice.
In line with the wishes of the government, we are now running a system of same day appointments. In order to arrange an appointment you will have to ring the surgery on the day that you wish to be seen for both emergency and routine appointments. Some people find that dropping into the surgery to arrange an appointment is easier than ringing first thing in the morning as the phone lines are often very busy after 08:00.
We do offer some pre-bookable early morning and late afternoon appointments, which can be booked up to two weeks in advance.
All appointments with the nurses and other healthcare professionals can still be booked in advance.
We offer a late surgery every Wednesday evening. Appointments run until 20:10 and can be pre-booked 2 weeks in advance with a doctor or a nurse.
If you wish to see the nurse please make an appointment by phoning the appointments line. Our health care assistants are trained to perform ECGs, check blood pressures, take blood, perform health checks and complete simple dressings. Please let the receptionist know why you need the appointment, i.e. for an injection, dressing or blood test, so that we know how much time to reserve and with whom to make the appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
As a practice we have over 100 unattended appointments per month. We deal with non attendance and lateness proactively so that our services are not strained. Our appointments system is set up to automatically send text reminders to patients who have not attended their booked appointment with the doctor/nurse/HCA/physiotherapist/other health care professional.
Wasted appointments may mean another patient who wants to see their Doctor is unable to to due to limited availability. We respectfully request that if something arises meaning you may miss or be late for an appointment in the future, you kindly let us know in advance.
APPOINTMENTS SYSTEM AT PERRANPORTH SURGERY
In December 2013 we started a trial of a new telephone call back system for patients. We have received a lot of feedback from patients, and as a result of the views expressed by patients we are now reviewing the system. The positive messages were from patients who found the system to be prompt and efficient. The system works particularly well for follow up appointments and reviews, where the patient can check in with the doctor without having to attend. Also medication reviews and updates are completed without the need to attend to see the doctor. Many working people received the system well and welcomed not having to the take time off work to attend the surgery.
However, the negative feedback was mainly around lack of choice, and the inflexibility of the system. Patients experienced difficulty being available to receive calls if they were at work, in a public place or out of mobile telephone signal. Patients also found it difficult to pre-book appointments and often for the elderly it proved difficult to arrange transport and for a carer to attend with them at short notice. Many patients felt a barrier had been placed between them and their GP.
As from next week (17 Feb 2014) we will be introducing a mixed system of telephone appointments and face to face appointments. Patients will be given the choice. We will be introducing a larger proportion of pre-bookable appointments, therefore assisting those who wish to make prior arrangements to attend the surgery.
We value your feedback, and have listened to your views. Hopefully the amended system will give the choice and flexibility patients have asked for. Thank you for bearing with us during the change, please be assured we are doing all that we can to offer a good service to the community.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We are a training practice, which means that we frequently have GP Registrars working with us. These are experienced doctors who are making a career transition between hospital and general practice. They join us for 6 – 12 months to complete their training to be GPs.
Sometimes medical students sit in with a doctor. If you would prefer to see your doctor in private please say so, it will cause no offence.
All our students are now from the Peninsula Medical School based at the Truro campus. The training course is 5 years and we take students in the 3rd and 4th years for week-long blocks. 5th year students come to Perranporth on 6 week placements.
We also have what is called an F2 doctor. This is a doctor who has been qualified for at least 12 months and is having a period in the community to work and gain experience. Occasionally GP's in training need to video consultations. You may be asked to participate in this activity although this is not compulsory and if you do not want to be videoed, it shall not affect your time with the doctor.
How do we manage our holiday makers?
The simple fact of the matter is that we work harder. After we have completed our morning surgeries, we then start to see holiday makers. These are people who are on holiday and happen to be ill or need medical attention. This can vary from the very simple to the really rather complex (a bit like our own patients). If patients did not seek medical help at the surgery they would probably attend the A&E department and the black alert that is already in evidence at Royal Cornwall Hospital would get even worse and make the situation for our permanent residents also worse. Summer is a difficult time for the staff at the surgery in trying to match the demands of our patients and holiday makers
We see our holiday makers after our morning surgeries as this is the most convenient point of the day to fit them in. This of course means that whatever spare time we had at lunch to do our paperwork and admin is now completely taken up with holiday makers such that we end up doing these tasks at the end of the day. In effect we just work harder over the summer like a lot of people in Perranporth.
However, we do not get paid extra and the surgery receives no extra income as a result. Indeed no matter how many times people come to the surgery, our income is the same. We get allocated a set amount of money for each patient and this provides for all care whether they attend once or twelve times during the year or even twenty times and have numerous home visits. The commitment to our patients is open ended. All that we ask is that they respect our staff and bear with us when things are rather tight and difficult.
Click here for online services webpage.
You are able to book appointments online if you see above link and use your log in details, which you will be given after showing ID at reception in the surgery.
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