We always aim to provide the best care we can, however we know that sometimes things can go wrong. When this happens we want to be able to sort problems out quickly. Please ask to speak to our Complaints Manager, Lisa Fogg. We hope to be able to resolve issues informally by talking to you, but if you wish to make a formal complaint there is a procedure to follow. Please see our Complaints Leaflet which explains the options to you.
We want to assure people that they can make a complaint without fear of their care being affected. We believe it is important to understand why things go wrong so that we can prevent such things happening again.